Shipping Policy

We ship anywhere in India through trusted courier partners. This policy explains our dispatch timelines, delivery estimates, charges, and how to track your order.

1. Processing & Dispatch

• Orders placed before 2 PM IST on a business day are typically processed and dispatched within 1-2 business days.
• Orders placed on Sundays or Indian public holidays are processed the next business day.
• You will receive a shipping confirmation email with the courier name and tracking number as soon as your order is dispatched.

2. Delivery Timelines

Delivery timelines vary by pincode. Approximate durations from the date of dispatch:

• Metro cities (Chennai, Bengaluru, Mumbai, Delhi NCR, Hyderabad, Kolkata, Pune, Ahmedabad): 2-4 business days
• Tier-2 cities: 4-6 business days
• Remote / North-East / Ladakh / Andaman regions: 7-10 business days

These are estimates provided by our courier partners and are not guaranteed. Delivery may be delayed by weather, natural events, regional strikes, or courier network disruptions.

3. Shipping Charges

• Free shipping on all prepaid orders above ₹999.
• A flat shipping fee of ₹99 applies to orders under ₹999.
• Cash on Delivery (COD) may attract an additional handling fee of ₹49, shown at checkout.
• Remote pincodes may incur an additional courier surcharge, communicated before order confirmation.

4. Order Tracking

• Once dispatched, you'll receive a tracking link via email and SMS.
• You can also view real-time status inside your Account → Orders page.
• Tracking data may take up to 24 hours to reflect after dispatch — please allow that buffer before contacting support.

5. Courier Partners

We work with Delhivery, Shiprocket, DTDC, Blue Dart and India Post depending on your pincode and product size. The specific courier is assigned automatically based on the fastest & safest available route to your address.

6. Undelivered / Returned Shipments

• Please ensure your delivery address, phone, and pincode are accurate before placing an order.
• If the courier is unable to reach you after 3 delivery attempts, the parcel is returned to us as "RTO" (Return to Origin).
• For prepaid orders returned as RTO due to no fault of ours, we will refund the order value less the actual shipping fee incurred (both ways).
• For COD orders returned as RTO, we reserve the right to restrict future COD orders on that phone number.

7. International Shipping

We currently ship only within India. For international enquiries, please email hello@mileforge.in and we'll do our best to accommodate large custom orders.

8. Damaged in Transit

If your package arrives visibly damaged, please refuse the delivery or take clear photos before opening it. Notify us within 48 hours via hello@mileforge.in so we can arrange a free replacement or refund. See our Refund Policy for full details.

9. Contact Support

Delivery issue or questions? Email hello@mileforge.in or WhatsApp +91 98840 41979 with your order number and we'll respond within one business day.